Logistics Optimization for Service Orders
by Bhaskar Banerjee, Chief Solutioning Officer, OnProcess Technology, Inc. There are many cost components associated with service orders: cost of parts, cost of labor (technicians), cost of order...
View ArticleOnProcess Technology Opens New Operations Center in Sofia, Bulgaria
ASHLAND, MA (January 23, 2013) OnProcess Technology Opens New Operations Center in Sofia, Bulgaria OnProcess Technology, Inc., a global service company with headquarters in Ashland, MA announces the...
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Reducing Truck Rolls for MSOs Using Innovative Proactive Techniques
Feb, 2013: See also the follow-up case example of these techniques and concepts by clicking here. We’ve been pushing the envelope of late for our clients in the Broadband MSO space. Using our People,...
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Innovative Approaches in Consumer Electronics Returns Reduction
Using Data Analytics & Customer Feedback to Save OEMs & Retailers $Millions Product returns of consumer electronics have been, and continue to be, a costly component of doing business for both...
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UPDATE: Initial Results from an MSO Truck Roll Reduction Program
As described in our post on January 23rd, OnProcess has rolled out some increasingly sophisticated capabilities to help MSOs manage and reduce their service issue-related truck rolls. One such program,...
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Sofia Center of Excellence Extends OPT Reach in EMEA
The recent spin-up of our Center of Excellence in Sofia, Bulgaria (press release) has continued apace, with expansions in our client programs and assignment of new leadership roles. One of the latter...
View ArticleSSCO – Client Event Discussion: San Jose, April 2
by Bhaskar Banerjee, Chief Solutions Officer, OnProcess Technology OnProcess recently organized a panel discussion on Service Supply Chain Optimization (SSCO) as part of a full-day Client Event in San...
View ArticleUsing Advanced Data Analytics to Drive Breakthrough Business Outcomes
We recently posted about our PTR (Propensity to Return) analysis model which provides significant benefits to companies with high levels of No Trouble Found and/or Remorse Returns in the retail...
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Interlog 2013 – Don’t Miss This Presentation
Attending Interlog 2013 this week? You will not want to miss the brief but critical QuickFire Presentation to be given by EMC’s Paul Schaffer and OnProcess’ Bill Kenney. When: Wednesday June 19, 9:45...
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